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Information Technology Services
Information Technology Services
Technology-related services, including hardware, software, and information access.
Categories (11)
Accounts & Permissions
Services in this category include password reset, accounts and devices for new hires, access changes, and more.
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Reporting & Analytics
Services related to enterprise data requests and analysis, including Argos reporting from Banner, Degree Works, and other data systems.
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Computers and Mobile Devices
View support services for desktops, laptops, and accessories, including equipment relocation and assistance.
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Classrooms & Computer Labs
Request classroom audio-video support or report an issue in a computer lab
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Network & Email
Report issues or request help with network connectivity, wired and wireless.
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Software Applications
Support for MSOffice, Adobe, Banner, Degree Works, BDM, Navigate and all other software.
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Technology Requisitions
Hardware requisitions, software licensing, and contracts as well as any related purchasing and renewal for the availability to the Massasoit community. Purchase requests should adhere to the College's Technology Purchasing Policy.
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Phones & Voicemail
Support for College-provided phones and voice messaging.
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Online Learning
Support for Canvas, eTutoring, and other online learning resources.
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Printing & Scanning
Printing and scanning services such as scan-to-email, toner supplies, paper supplies, troubleshooting, and print funds.
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Technology Training
Training topics include software features, audio-video equipment, and more.
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Services (2)
CJIS Support
Support request for the Criminal Justice Information System (CJIS)
Report a security issue
Report suspicious activity to Information Technology Services for further investigation to determine whether a security risk has been identified.
Popular Services
Request website edits
New employees and internal transfers
Report a problem with a computer
Request a service not listed in the Service Catalog
Report a classroom technology issue
My Recently Visited Services
Photography Request
Request a Username change
Request Assistance with Multi-Factor Authentication
Change phone features
Request a service not listed in the Service Catalog
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