My Recently Visited Services
Request an account for a new employee, internal transfer, contractor, consultant, or other authorized personnel.
Request a key to a campus space. Keys should not be transferred between employees; keys should only be provided by and returned to Facilities.
Submit a Work Order to the Facilities department using the SchoolDude platform.
Report a general issue with a College computer, such as the computer does not turn on, you're receiving an error message, or the computer is unresponsive.
Every project that will require resources from Information Technology Services (ITS) must be submitted for approval prior to project initiation. Projects will be reviewed and prioritized by the College Technology Committee.
For password and authorization related issues. This includes being unable to login to MyMassasoit or the computers on campus.
Request help with a form that is not functioning correctly, displaying incorrect information, or is being misrouted.
Request updated or new, branded Massasoit business cards and/or name tags.
This service is to request a modification of an employee's existing technology access, such as a new form in Banner, a new network share, or a new Argos report. Please note, this service must be requested on behalf of an employee by their supervisor.
The service I need is not listed in the Service Catalog.
Request a new Knowledge Base article be added to our documentation library.
Report suspicious activity to Information Technology Services for further investigation to determine whether a security risk has been identified.
Use this service to report EMS errors that are interfering with college function(s).
My phone has no dial tone, my message light isn't working, my phone won't ring, or my phone is going directly to voicemail.
Choose from a range of creative and production assistance for printed publications and a variety of marketing collateral for internal and external audiences.
Information Technology Services can provide a wide array of event services for a large variety of event types. Offerings include everything from a small single-microphone setup to a large-scale live stream event in one of Massasoit's theatres. Recording services are NOT provided by ITS, but may be requested from the TV/Radio department.
The service I need is not listed in the Service Catalog.
This service provides help with purchasing and acquisition of all technical equipment including docking station, mouse, keyboard, laptop, monitors, software, apps.
This could be a purchase request, a quote request, or a request for a new hire (faculty or staff). Members of the Information Technology Services department provide assistance with the quote process and on some occasions the actual purchase of hardware. All of the requests must receive approval from the requestor's budget approver. Purchases must adhere to the guidelines of the Massasoit Technology Purchasing Policy.
Report an error that you have received while using one of our enterprise software solutions.
Request correction/change of Caller ID display name.
Submit this request to join the College's expert database.