My Recently Visited Services
Request this service to ask ITS to move a printer to a new location and make the necessary configuration changes.
Report a problem with Banner print jobs.
Upload your KnowBe4 completion certificate to satisfy your required and optional trainings.
Make a request for software to be installed from one or all computer labs across campus. This service request is intended to be able to ask for new software to be installed that may not already be present, rather than updating any software that is already installed.
Request changes to Outlook Address information including Name, Title, Extension, and Room Number.
Please use this service if you're receiving SPAM messages, are getting emails bounced back for emails you know exist, or require confirmation about the delivery of an email.
There are hundreds of Sharepoint and network folders in which are stored millions of files that are used by a variety of faculty, staff and students across campus. Use this form to request access to those files as required by your position, job or class.
Remove technology access for employees and authorized third parties who are ending their current position. This includes current employees who are leaving one position to begin another.
This service is to request a modification of an employee's existing technology access, such as a new form in Banner, a new network share, or a new Argos report. Please note, this service must be requested on behalf of an employee by their supervisor.
Support request for the Criminal Justice Information System (CJIS)
Request supplies that are maintained in bulk by Facilities such as paper, letterhead, envelopes, etc.
Request an account for a new employee, internal transfer, contractor, consultant, or other authorized personnel.
ITS will change an account username one time per semester in accordance with our Account Policy
Request support and approval to procure custom, branded materials for an event or program
Request service for issues relating to any classroom and/or AV technology in a classroom. This can include the computer, projectors, audio issues, Blu-Ray players, etc.
This service includes: evaluating Banner changes; process automation; and general technical support. Please do not use this service for reporting error messages.
request a change in the current service on a Massasoit issued mobile phone
Request help with a form that is not functioning correctly, displaying incorrect information, or is being misrouted.
Information Technology Services can provide a wide array of event services for a large variety of event types. Offerings include everything from a small single-microphone setup to a large-scale live stream event in one of Massasoit's theatres. Recording services are NOT provided by ITS, but may be requested from the TV/Radio department.
Request branded materials like tablecloths, table runners, step-and-repeats, and banners for events.