My Recently Visited Services
Request assistance moving your computer or telephone equipment to another location on campus.
This service provides help with the purchase and acquisition of new software.
For password and authorization related issues. This includes being unable to login to MyMassasoit or the computers on campus.
Use this page for information on ordering supplies for your office printer or multifunction device
There are hundreds of Sharepoint and network folders in which are stored millions of files that are used by a variety of faculty, staff and students across campus. Use this form to request access to those files as required by your position, job or class.
Request correction/change of Caller ID display name.
ITS will change an account username one time per semester in accordance with our Account Policy
This service will link you to the Event Management System (EMS) where you can request event-related items such as rooms, audio-visual, catering, facilities support, and more.
Request technology accessories such as docking station, mouse, keyboard, etc.
This service provides the option to change current phone features to an employee desk phone. Features include answering multiple extensions, adding additional quick dial extensions, adding quick dial 911, and others.
This service is to request a modification of an employee's existing technology access, such as a new form in Banner, a new network share, or a new Argos report. Please note, this service must be requested on behalf of an employee by their supervisor.
Report a general issue with a College computer, such as the computer does not turn on, you're receiving an error message, or the computer is unresponsive.
A person has more than one record in the same system. The records may need to be merged.
Request help with a form that is not functioning correctly, displaying incorrect information, or is being misrouted.
Request a refresh (or clone) of a Banner test of development database. Clones provide a copy of production (PROD) as of a point in time and may be useful for testing, development, or reporting purposes. Refreshes must be coordinated amongst all users who may be using the environments.
Need some general information about Information Technology Services available at Massasoit? Feel free to ask it here.
ITS is dedicated to serving the faculty, staff, and students at Massasoit Community College the best we can. To that end, we would love to hear from you and get your perspective and how you think things could run more smoothly. We don't always get things right.
Every project that will require resources from Information Technology Services (ITS) must be submitted for approval prior to project initiation. Projects will be reviewed and prioritized by the College Technology Committee.
The service I need is not listed in the Service Catalog.
Report a problem with a current report, including missing data or erroneous results.
The service I need is not listed in the Service Catalog.
Request new phone hardware or a new extension for an employee or department.
Information Technology Services can provide a wide array of event services for a large variety of event types. Offerings include everything from a small single-microphone setup to a large-scale live stream event in one of Massasoit's theatres. Recording services are NOT provided by ITS, but may be requested from the TV/Radio department.