My Recently Visited Services
A software phone, or softphone, is software that can be installed on your Massasoit-issued device or mobile phone to mimic your desk handset.
Request a technician assist with the troubleshooting of your computer software.
Report suspicious activity to Information Technology Services for further investigation to determine whether a security risk has been identified.
The service I need is not listed in the Service Catalog.
ITS will change an account username one time per semester in accordance with our Account Policy
Request assistance moving your computer or telephone equipment to another location on campus.
Request technology accessories such as docking station, mouse, keyboard, etc.
Modify an existing report by adding output, changing the layout, or adding parameters.
Report a problem with a current report, including missing data or erroneous results.
Request help with a form that is not functioning correctly, displaying incorrect information, or is being misrouted.
Request changes or leave feedback regarding MyMassasoit portal content.
Request a new online form using Dynamic Forms. Forms can be routed for e-signatures and integrate with Banner.
This service is to request a modification of an employee's existing technology access, such as a new form in Banner, a new network share, or a new Argos report. Please note, this service must be requested on behalf of an employee by their supervisor.
Request updated or new, branded Massasoit business cards and/or name tags.
Remove access for someone from an existing Argos report
Request this service to ask ITS to move a printer to a new location and make the necessary configuration changes.
Make a request for software to be installed from one or all computer labs across campus. This service request is intended to be able to ask for new software to be installed that may not already be present, rather than updating any software that is already installed.
For hiring managers to request ITS equipment, account creation, and other access for new employees.
The service I need is not listed in the Service Catalog.
This service type is to be used when an end-user needs to have an upgrade or a patch put into our test or production environment. These requests should typically come from the Data Owners of an area.
Support request for the Criminal Justice Information System (CJIS)