My Recently Visited Services
Request updated or new, branded Massasoit business cards and/or name tags.
Report a problem with Banner print jobs.
A software phone, or softphone, is software that can be installed on your Massasoit-issued device or mobile phone to mimic your desk handset.
The service I need is not listed in the Service Catalog.
Request this service to ask ITS to move a printer to a new location and make the necessary configuration changes.
If your primary computer is approaching its end-of-life and has degraded performance, you can request a new one. Requests subject to budget considerations and technical merit.
Report suspicious activity to Information Technology Services for further investigation to determine whether a security risk has been identified.
This service is to request a modification of an employee's existing technology access, such as a new form in Banner, a new network share, or a new Argos report. Please note, this service must be requested on behalf of an employee by their supervisor.
ITS will change an account username one time per semester in accordance with our Account Policy
Upload your KnowBe4 completion certificate to satisfy your required and optional trainings.
Modify an existing report by adding output, changing the layout, or adding parameters.
Request help using PaperCut to print from your mobile device to a designated printer.
The service I need is not listed in the Service Catalog.
Report a general issue with a College computer, such as the computer does not turn on, you're receiving an error message, or the computer is unresponsive.
This service type is to be used when an end-user needs to have an upgrade or a patch put into our test or production environment. These requests should typically come from the Data Owners of an area.
Request an entry in the Monday Morning Minute.
Make a request for software to be installed from one or all computer labs across campus. This service request is intended to be able to ask for new software to be installed that may not already be present, rather than updating any software that is already installed.
Report an error that you have received while using one of our enterprise software solutions.
Request changes or leave feedback regarding MyMassasoit portal content.
Request correction/change of Caller ID display name.