My Recently Visited Services
The service I need is not listed in the Service Catalog.
Request this service to ask ITS to move a printer to a new location and make the necessary configuration changes.
Request technology accessories such as docking station, mouse, keyboard, etc.
Need some general information about Information Technology Services available at Massasoit? Feel free to ask it here.
Submit a Work Order to the Facilities department using the SchoolDude platform.
A software phone, or softphone, is software that can be installed on your Massasoit-issued device or mobile phone to mimic your desk handset.
Request a new online form using Dynamic Forms. Forms can be routed for e-signatures and integrate with Banner.
Request a technician assist with the troubleshooting of your computer software.
Report an error that you have received while using one of our enterprise software solutions.
Report suspicious activity to Information Technology Services for further investigation to determine whether a security risk has been identified.
Report a general issue with a College computer, such as the computer does not turn on, you're receiving an error message, or the computer is unresponsive.
The service I need is not listed in the Service Catalog.
This service type is to be used when an end-user needs to have an upgrade or a patch put into our test or production environment. These requests should typically come from the Data Owners of an area.
Modify an existing report by adding output, changing the layout, or adding parameters.
ITS will change an account username one time per semester in accordance with our Account Policy
Report a problem connecting to the wired network.
This service is to request a modification of an employee's existing technology access, such as a new form in Banner, a new network share, or a new Argos report. Please note, this service must be requested on behalf of an employee by their supervisor.
Make a request for software to be installed from one or all computer labs across campus. This service request is intended to be able to ask for new software to be installed that may not already be present, rather than updating any software that is already installed.
Request Massasoit-branded promotional items from the College's existing inventory.
The service I need is not listed in the Service Catalog.
Report a problem with Banner print jobs.