My Recently Visited Services
Support request for the Criminal Justice Information System (CJIS)
Every project that will require resources from Information Technology Services (ITS) must be submitted for approval prior to project initiation. Projects will be reviewed and prioritized by the College Technology Committee.
The service I need is not listed in the Service Catalog.
This service is to request a modification of an employee's existing technology access, such as a new form in Banner, a new network share, or a new Argos report. Please note, this service must be requested on behalf of an employee by their supervisor.
The service I need is not listed in the Service Catalog.
Report a general issue with a College computer, such as the computer does not turn on, you're receiving an error message, or the computer is unresponsive.
For hiring managers to request ITS equipment, account creation, and other access for new employees.
For password and authorization related issues. This includes being unable to login to MyMassasoit or the computers on campus.
Information Technology Services can provide a wide array of event services for a large variety of event types. Offerings include everything from a small single-microphone setup to a large-scale live stream event in one of Massasoit's theatres. Recording services are NOT provided by ITS, but may be requested from the TV/Radio department.
Request a key to a campus space. Keys should not be transferred between employees; keys should only be provided by and returned to Facilities.
Request a room and specify the space requirements for facilities including the date/time, equipment, set-up, and related services (food, beverages, fees).
Report a problem connecting to one of the wireless networks
Arrange for audio-video equipment such as a laptop, projector, or document camera.
Request service for issues relating to any classroom and/or AV technology in a classroom. This can include the computer, projectors, audio issues, Blu-Ray players, etc.
Submit a Work Order to the Facilities department using the SchoolDude platform.
Request a technician assist with the troubleshooting of your computer software.
Request the installation of software either on your work computer or for use in a computer lab.
The service I need is not listed in the Service Catalog.
The service I need is not listed in the Service Catalog.
Please use this service if you're receiving SPAM messages, are getting emails bounced back for emails you know exist, or require confirmation about the delivery of an email.
Report a problem with a printer on campus such as low supplies or a paper jam.
Request assistance moving your computer or telephone equipment to another location on campus.
My phone has no dial tone, my message light isn't working, my phone won't ring, or my phone is going directly to voicemail.