My Recently Visited Services
This service type is to be used when an end-user needs to have an upgrade or a patch put into our test or production environment. These requests should typically come from the Data Owners of an area.
The service I need is not listed in the Service Catalog.
Request new hardware, including but not limited to audio-visual equipment and computers for students, for a classroom or computer lab.
The service I need is not listed in the Service Catalog.
Request service for issues relating to any classroom and/or AV technology in a classroom. This can include the computer, projectors, audio issues, Blu-Ray players, etc.
For requesting temporary administrative rights over your work computer.
This service provides help with the purchase and acquisition of new software.
Report suspicious activity to Information Technology Services for further investigation to determine whether a security risk has been identified.
Use this request to make configuration changes to the system such as room/building addition or inactivation; adding categories; resource pricing changes; etc.
Submit a Work Order to the Facilities department using the SchoolDude platform.
Remove technology access for employees and authorized third parties who are ending their current position. This includes current employees who are leaving one position to begin another.
VPN access may be available to authorized personnel. If you would like to request access, use the form attached to this service
Report a problem with a current report, including missing data or erroneous results.
This service provides help with the purchase and acquisition of new IT hardware.
There are hundreds of Sharepoint and network folders in which are stored millions of files that are used by a variety of faculty, staff and students across campus. Use this form to request access to those files as required by your position, job or class.
request a change in the current service on a Massasoit issued mobile phone
Multi-factor authentication (MFA) is a method used to provide increased security for usernames and passwords. Massasoit requires usernames to be verified by a second method on a personal device. Users are required to set up and acknowledge a predetermined prompt after entering username/password.
This service includes: evaluating Banner changes; process automation; and general technical support. Please do not use this service for reporting error messages.
Request an event to be added to the portal or website calendar.
Request new phone hardware or a new extension for an employee or department.
Report a problem with a printer on campus such as low supplies or a paper jam.