My Recently Visited Services
Report a general issue with a College computer, such as the computer does not turn on, you're receiving an error message, or the computer is unresponsive.
Request the installation of software either on your work computer or for use in a computer lab.
Request this service to ask ITS to move a printer to a new location and make the necessary configuration changes.
Request a technician assist with the troubleshooting of your computer software.
Request an account for a new employee, internal transfer, contractor, consultant, or other authorized personnel.
Multi-factor authentication (MFA) is a method used to provide increased security for usernames and passwords. Massasoit requires usernames to be verified by a second method on a personal device. Users are required to set up and acknowledge a predetermined prompt after entering username/password.
Request new phone hardware or a new extension for an employee or department.
This service is to request a modification of an employee's existing technology access, such as a new form in Banner, a new network share, or a new Argos report. Please note, this service must be requested on behalf of an employee by their supervisor.
Submit a Work Order to the Facilities department using the SchoolDude platform.
Support request for the Criminal Justice Information System (CJIS)
Arrange for audio-video equipment such as a laptop, projector, or document camera.
This service provides help with purchasing and acquisition of all technical equipment including docking station, mouse, keyboard, laptop, monitors, software, apps.
This could be a purchase request, a quote request, or a request for a new hire (faculty or staff). Members of the Information Technology Services department provide assistance with the quote process and on some occasions the actual purchase of hardware. All of the requests must receive approval from the requestor's budget approver. Purchases must adhere to the guidelines of the Massasoit Technology Purchasing Policy.
Request Massasoit-branded promotional items from the College's existing inventory.
Report a problem connecting to one of the wireless networks
Need some general information about Information Technology Services available at Massasoit? Feel free to ask it here.
Request a new voicemail box to give callers the ability to leave messages
Remove technology access for employees and authorized third parties who are ending their current position. This includes current employees who are leaving one position to begin another.
Request updated or new, branded Massasoit business cards and/or name tags.
The service I need is not listed in the Service Catalog.
The service I need is not listed in the Service Catalog.
ITS will change an account username one time per semester in accordance with our Account Policy