My Recently Visited Services
Report a general issue with a College computer, such as the computer does not turn on, you're receiving an error message, or the computer is unresponsive.
This service provides the option to change current phone features to an employee desk phone. Features include answering multiple extensions, adding additional quick dial extensions, adding quick dial 911, and others.
This service is to request a modification of an employee's existing technology access, such as a new form in Banner, a new network share, or a new Argos report. Please note, this service must be requested on behalf of an employee by their supervisor.
Please use this service if you're receiving SPAM messages, are getting emails bounced back for emails you know exist, or require confirmation about the delivery of an email.
Arrange for audio-video equipment such as a laptop, projector, or document camera.
A software phone, or softphone, is software that can be installed on your Massasoit-issued device or mobile phone to mimic your desk handset.
This service provides help with the purchase and acquisition of new IT hardware.
Every project that will require resources from Information Technology Services (ITS) must be submitted for approval prior to project initiation. Projects will be reviewed and prioritized by the College Technology Committee.
The service I need is not listed in the Service Catalog.
Request a new Knowledge Base article be added to our documentation library.
Report suspicious activity to Information Technology Services for further investigation to determine whether a security risk has been identified.
Support request for the Criminal Justice Information System (CJIS)
Request a technician assist with the troubleshooting of your computer software.
For password and authorization related issues. This includes being unable to login to MyMassasoit or the computers on campus.
Report an error that you have received while using one of our enterprise software solutions.
For issues with the Time Collection Devices (TCD) that prevent users from accurately reporting their time punches.
Request a key to a campus space. Keys should not be transferred between employees; keys should only be provided by and returned to Facilities.
Need some general information about Information Technology Services available at Massasoit? Feel free to ask it here.
This service will link you to the Event Management System (EMS) where you can request event-related items such as rooms, audio-visual, catering, facilities support, and more.
Request Massasoit-branded promotional items from the College's existing inventory.
Report a problem with Banner print jobs.
This form may be used to report a physical or technological barrier which restricts or could restrict access to campus programs, facilities, or events.