My Recently Visited Services
Report an error that you have received while using one of our enterprise software solutions.
Report a general issue with a College computer, such as the computer does not turn on, you're receiving an error message, or the computer is unresponsive.
Make a request for software to be installed from one or all computer labs across campus. This service request is intended to be able to ask for new software to be installed that may not already be present, rather than updating any software that is already installed.
Submit a Work Order to the Facilities department using the SchoolDude platform.
Request an event to be added to the portal or website calendar.
The service I need is not listed in the Service Catalog.
Report a problem with Banner print jobs.
Report a problem with a current report, including missing data or erroneous results.
The service I need is not listed in the Service Catalog.
A software phone, or softphone, is software that can be installed on your Massasoit-issued device or mobile phone to mimic your desk handset.
Modify an existing report by adding output, changing the layout, or adding parameters.
This service includes: evaluating Banner changes; process automation; and general technical support. Please do not use this service for reporting error messages.
Request a technician assist with the troubleshooting of your computer software.
This service provides help with the purchase and acquisition of new software.
The service I need is not listed in the Service Catalog.
Request service for issues relating to any classroom and/or AV technology in a classroom. This can include the computer, projectors, audio issues, Blu-Ray players, etc.
Remove access for someone from an existing Argos report
ITS will change an account username one time per semester in accordance with our Account Policy
Request correction/change of Caller ID display name.
Request technology accessories such as docking station, mouse, keyboard, etc.
Report a problem with a printer on campus such as low supplies or a paper jam.
Request assistance moving your computer or telephone equipment to another location on campus.