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    Services or Offerings?
    Report duplicate records for the same individual
    1. Services
    2. Information Technology Services
    3. Software Applications
    4. Student Information Systems
    5. Banner
    A person has more than one record in the same system. The records may need to be merged.
    Request technical support for Banner
    1. Services
    2. Information Technology Services
    3. Software Applications
    4. Student Information Systems
    5. Banner
    This service includes: evaluating Banner changes; process automation; and general technical support. Please do not use this service for reporting error messages.
    Request an upgrade for an enterprise application (e.g., Banner, DegreeWorks, etc.)
    1. Services
    2. Information Technology Services
    3. Software Applications
    4. Student Information Systems
    This service type is to be used when an end-user needs to have an upgrade or a patch put into our test or production environment. These requests should typically come from the Data Owners of an area.
    Request refresh of a Banner test or development database
    1. Services
    2. Information Technology Services
    3. Software Applications
    4. Student Information Systems
    5. Banner
    Request a refresh (or clone) of a Banner test of development database. Clones provide a copy of production (PROD) as of a point in time and may be useful for testing, development, or reporting purposes. Refreshes must be coordinated amongst all users who may be using the environments.