Knowledge Base

Categories (11)

New to Massasoit? Start Here!

Get up to speed quick and easy.

Classroom & Event Technology

Guides for using presentation technology.

Network & Wi-Fi

Learn about how to connect to the Massasoit Secure network and other network-related services.

Student Resources

Learn what resources are available for students and how to utilize them.

Computers & Software

Information regarding general software like Microsoft Office and general use of computers.

Password Change

Learn about how to reset your MyMassasoit password, creating secure passwords, and what to do after changing your password.

Accounts & Access

Authentication and access to Massasoit academic and administrative systems, including MyMassasoit, Rave, and others.


Information about the email system, programs and websites that access it, and how to utilize it.


Documentation on campus telephone solutions, including desktop and cell phones, voicemail, and call routing.


Articles about how to use printers on campus.

Information Technology Services Policies

Policy documents that have been approved for publication

Articles (3)

Pinned Article Information Technology Services Help Desk

Massasoit ITS Help Desk Information

Pinned Article Telecommuting Resources

Get ready to work remotely with this telecommuting guide.

Account Locking Issues

What to do if your account is locked or keeps locking.