Popular Services
Report a general issue with a College computer, such as the computer does not turn on, you're receiving an error message, or the computer is unresponsive.
For hiring managers to request ITS equipment, account creation, and other access for new employees.
Request a room and specify the space requirements for facilities including the date/time, equipment, set-up, and related services (food, beverages, fees).
This service provides help with the purchase and acquisition of new IT hardware.
Submit a Work Order to the Facilities department using the SchoolDude platform.
Information Technology Services can provide a wide array of event services for a large variety of event types. Offerings include everything from a small single-microphone setup to a large-scale live stream event in one of Massasoit's theatres. Recording services are NOT provided by ITS, but may be requested from the TV/Radio department.
This service is to request a modification of an employee's existing technology access, such as a new form in Banner, a new network share, or a new Argos report. Please note, this service must be requested on behalf of an employee by their supervisor.
My phone has no dial tone, my message light isn't working, my phone won't ring, or my phone is going directly to voicemail.
Arrange for audio-video equipment such as a laptop, projector, or document camera.
Request the installation of software either on your work computer or for use in a computer lab.
The service I need is not listed in the Service Catalog.
Request a technician assist with the troubleshooting of your computer software.
The service I need is not listed in the Service Catalog.
Request a key to a campus space. Keys should not be transferred between employees; keys should only be provided by and returned to Facilities.
If your primary computer is approaching its end-of-life and has degraded performance, you can request a new one. Requests subject to budget considerations and technical merit.
The service I need is not listed in the Service Catalog.
Request technology accessories such as docking station, mouse, keyboard, etc.
For password and authorization related issues. This includes being unable to login to MyMassasoit or the computers on campus.
Please use this service if you're receiving SPAM messages, are getting emails bounced back for emails you know exist, or require confirmation about the delivery of an email.
Report a problem with a printer on campus such as low supplies or a paper jam.
Remove technology access for employees who are ending their College service.
Report an error that you have received while using one of our enterprise software solutions.
The service I need is not listed in the Service Catalog.
VPN access may be available to authorized personnel. If you would like to request access, use the form attached to this service