Popular Services
For hiring managers to request ITS equipment, account creation, and other access for new employees.
Report a general issue with a College computer, such as the computer does not turn on, you're receiving an error message, or the computer is unresponsive.
The service I need is not listed in the Service Catalog.
This service is to request a modification of an employee's existing technology access, such as a new form in Banner, a new network share, or a new Argos report. Please note, this service must be requested on behalf of an employee by their supervisor.
This service provides help with the purchase and acquisition of new IT hardware.
Information Technology Services can provide a wide array of event services for a large variety of event types. Offerings include everything from a small single-microphone setup to a large-scale live stream event in one of Massasoit's theatres. Recording services are NOT provided by ITS, but may be requested from the TV/Radio department.
The service I need is not listed in the Service Catalog.
Request service for issues relating to any classroom and/or AV technology in a classroom. This can include the computer, projectors, audio issues, Blu-Ray players, etc.
Submit a Work Order to the Facilities department using the SchoolDude platform.
Request a technician assist with the troubleshooting of your computer software.
Request the installation of software either on your work computer or for use in a computer lab.
If your primary computer is approaching its end-of-life and has degraded performance, you can request a new one. Requests subject to budget considerations and technical merit.
Please use this service if you're receiving SPAM messages, are getting emails bounced back for emails you know exist, or require confirmation about the delivery of an email.
My phone has no dial tone, my message light isn't working, my phone won't ring, or my phone is going directly to voicemail.
Remove technology access for employees who are ending their College service.
Arrange for audio-video equipment such as a laptop, projector, or document camera.
Request a key to a campus space. Keys should not be transferred between employees; keys should only be provided by and returned to Facilities.
The service I need is not listed in the Service Catalog.
Report a problem connecting to one of the wireless networks
Report a problem with a printer on campus such as low supplies or a paper jam.
Report an error that you have received while using one of our enterprise software solutions.
Request a room and specify the space requirements for facilities including the date/time, equipment, set-up, and related services (food, beverages, fees).
The service I need is not listed in the Service Catalog.
Report a problem with a current report, including missing data or erroneous results.