Popular Services
Information Technology Services can provide a wide array of event services for a large variety of event types. Offerings include everything from a small single-microphone setup to a large-scale live stream event in one of Massasoit's theatres. Recording services are NOT provided by ITS, but may be requested from the TV/Radio department.
Report a general issue with a College computer, such as the computer does not turn on, you're receiving an error message, or the computer is unresponsive.
For hiring managers to request ITS equipment, account creation, and other access for new employees.
The service I need is not listed in the Service Catalog.
Submit a Work Order to the Facilities department using the SchoolDude platform.
Remove technology access for employees who are ending their College service.
Request the installation of software either on your work computer or for use in a computer lab.
Request service for issues relating to any classroom and/or AV technology in a classroom. This can include the computer, projectors, audio issues, Blu-Ray players, etc.
Upload your KnowBe4 completion certificate to satisfy your required and optional trainings.
This service includes: evaluating Banner changes; process automation; and general technical support. Please do not use this service for reporting error messages.
This service is to request a modification of an employee's existing technology access, such as a new form in Banner, a new network share, or a new Argos report. Please note, this service must be requested on behalf of an employee by their supervisor.
Request a technician assist with the troubleshooting of your computer software.
Please use this service if you're receiving SPAM messages, are getting emails bounced back for emails you know exist, or require confirmation about the delivery of an email.
Request a room and specify the space requirements for facilities including the date/time, equipment, set-up, and related services (food, beverages, fees).
Request assistance moving your computer or telephone equipment to another location on campus.
Report a problem connecting to one of the wireless networks
The service I need is not listed in the Service Catalog.
Report a problem with a printer on campus such as low supplies or a paper jam.
This service provides help with the purchase and acquisition of new software.
Request Massasoit-branded promotional items from the College's existing inventory.
Modify an existing report by adding output, changing the layout, or adding parameters.
Report suspicious activity to Information Technology Services for further investigation to determine whether a security risk has been identified.
Request technology accessories such as docking station, mouse, keyboard, etc.