Popular Services
The service I need is not listed in the Service Catalog.
For hiring managers to request ITS equipment, account creation, and other access for new employees.
Information Technology Services can provide a wide array of event services for a large variety of event types. Offerings include everything from a small single-microphone setup to a large-scale live stream event in one of Massasoit's theatres. Recording services are NOT provided by ITS, but may be requested from the TV/Radio department.
The service I need is not listed in the Service Catalog.
For password and authorization related issues. This includes being unable to login to MyMassasoit or the computers on campus.
Submit a Work Order to the Facilities department using the SchoolDude platform.
This service provides help with the purchase and acquisition of new IT hardware.
Request assistance moving your computer or telephone equipment to another location on campus.
Request changes to Outlook Address information including Name, Title, Extension, and Room Number.
Request a room and specify the space requirements for facilities including the date/time, equipment, set-up, and related services (food, beverages, fees).
This service is to request a modification of an employee's existing technology access, such as a new form in Banner, a new network share, or a new Argos report. Please note, this service must be requested on behalf of an employee by their supervisor.
The service I need is not listed in the Service Catalog.
If your primary computer is approaching its end-of-life and has degraded performance, you can request a new one. Requests subject to budget considerations and technical merit.
Request service for issues relating to any classroom and/or AV technology in a classroom. This can include the computer, projectors, audio issues, Blu-Ray players, etc.
Arrange for audio-video equipment such as a laptop, projector, or document camera.
Report a general issue with a College computer, such as the computer does not turn on, you're receiving an error message, or the computer is unresponsive.
Request the installation of software either on your work computer or for use in a computer lab.
Please use this service if you're receiving SPAM messages, are getting emails bounced back for emails you know exist, or require confirmation about the delivery of an email.
For requesting temporary administrative rights over your work computer.
Remove technology access for employees who are ending their College service.
The service I need is not listed in the Service Catalog.
Request help with a form that is not functioning correctly, displaying incorrect information, or is being misrouted.
Request technology accessories such as docking station, mouse, keyboard, etc.
There are hundreds of Sharepoint and network folders in which are stored millions of files that are used by a variety of faculty, staff and students across campus. Use this form to request access to those files as required by your position, job or class.