Popular Services
Report a general issue with a College computer, such as the computer does not turn on, you're receiving an error message, or the computer is unresponsive.
For hiring managers to request ITS equipment, account creation, and other access for new employees.
The service I need is not listed in the Service Catalog.
The service I need is not listed in the Service Catalog.
Request changes to Outlook Address information including Name, Title, Extension, and Room Number.
Information Technology Services can provide a wide array of event services for a large variety of event types. Offerings include everything from a small single-microphone setup to a large-scale live stream event in one of Massasoit's theatres. Recording services are NOT provided by ITS, but may be requested from the TV/Radio department.
If your primary computer is approaching its end-of-life and has degraded performance, you can request a new one. Requests subject to budget considerations and technical merit.
The service I need is not listed in the Service Catalog.
This service is to request a modification of an employee's existing technology access, such as a new form in Banner, a new network share, or a new Argos report. Please note, this service must be requested on behalf of an employee by their supervisor.
For password and authorization related issues. This includes being unable to login to MyMassasoit or the computers on campus.
Request the installation of software either on your work computer or for use in a computer lab.
Request an entry in the Monday Morning Minute.
This service provides help with the purchase and acquisition of new IT hardware.
Submit a Work Order to the Facilities department using the SchoolDude platform.
Request a room and specify the space requirements for facilities including the date/time, equipment, set-up, and related services (food, beverages, fees).
Arrange for audio-video equipment such as a laptop, projector, or document camera.
Use this service to submit a post or request a campaign on social media.
Request technology accessories such as docking station, mouse, keyboard, etc.
Remove technology access for employees who are ending their College service.
Please use this service if you're receiving SPAM messages, are getting emails bounced back for emails you know exist, or require confirmation about the delivery of an email.
Request updated or new, branded Massasoit business cards and/or name tags.
Request service for issues relating to any classroom and/or AV technology in a classroom. This can include the computer, projectors, audio issues, Blu-Ray players, etc.
Request help using PaperCut to print from your mobile device to a designated printer.
Request a key to a campus space. Keys should not be transferred between employees; keys should only be provided by and returned to Facilities.