Popular Services
Report a general issue with a College computer, such as the computer does not turn on, you're receiving an error message, or the computer is unresponsive.
The service I need is not listed in the Service Catalog.
Information Technology Services can provide a wide array of event services for a large variety of event types. Offerings include everything from a small single-microphone setup to a large-scale live stream event in one of Massasoit's theatres. Recording services are NOT provided by ITS, but may be requested from the TV/Radio department.
Request a technician assist with the troubleshooting of your computer software.
For hiring managers to request ITS equipment, account creation, and other access for new employees.
Request the installation of software either on your work computer or for use in a computer lab.
The service I need is not listed in the Service Catalog.
For password and authorization related issues. This includes being unable to login to MyMassasoit or the computers on campus.
The service I need is not listed in the Service Catalog.
This service provides help with the purchase and acquisition of new IT hardware.
This service is to request a modification of an employee's existing technology access, such as a new form in Banner, a new network share, or a new Argos report. Please note, this service must be requested on behalf of an employee by their supervisor.
Please use this service if you're receiving SPAM messages, are getting emails bounced back for emails you know exist, or require confirmation about the delivery of an email.
Request technology accessories such as docking station, mouse, keyboard, etc.
Arrange for audio-video equipment such as a laptop, projector, or document camera.
Upload your KnowBe4 completion certificate to satisfy your required and optional trainings.
The service I need is not listed in the Service Catalog.
Remove technology access for employees who are ending their College service.
If your primary computer is approaching its end-of-life and has degraded performance, you can request a new one. Requests subject to budget considerations and technical merit.
Request help with a form that is not functioning correctly, displaying incorrect information, or is being misrouted.
The service I need is not listed in the Service Catalog.
There are hundreds of Sharepoint and network folders in which are stored millions of files that are used by a variety of faculty, staff and students across campus. Use this form to request access to those files as required by your position, job or class.
Report a problem with a current report, including missing data or erroneous results.
Request assistance moving your computer or telephone equipment to another location on campus.
Report a problem with a printer on campus such as low supplies or a paper jam.