Popular Services
For hiring managers to request ITS equipment, account creation, and other access for new employees.
Report a general issue with a College computer, such as the computer does not turn on, you're receiving an error message, or the computer is unresponsive.
This service is to request a modification of an employee's existing technology access, such as a new form in Banner, a new network share, or a new Argos report. Please note, this service must be requested on behalf of an employee by their supervisor.
Submit a Work Order to the Facilities department using the SchoolDude platform.
The service I need is not listed in the Service Catalog.
Information Technology Services can provide a wide array of event services for a large variety of event types. Offerings include everything from a small single-microphone setup to a large-scale live stream event in one of Massasoit's theatres. Recording services are NOT provided by ITS, but may be requested from the TV/Radio department.
Request service for issues relating to any classroom and/or AV technology in a classroom. This can include the computer, projectors, audio issues, Blu-Ray players, etc.
Request a technician assist with the troubleshooting of your computer software.
Request technology accessories such as docking station, mouse, keyboard, etc.
This service provides help with the purchase and acquisition of new IT hardware.
Request the installation of software either on your work computer or for use in a computer lab.
Report a problem connecting to one of the wireless networks
If your primary computer is approaching its end-of-life and has degraded performance, you can request a new one. Requests subject to budget considerations and technical merit.
The service I need is not listed in the Service Catalog.
Request assistance moving your computer or telephone equipment to another location on campus.
Request an entry in the Monday Morning Minute.
Request a room and specify the space requirements for facilities including the date/time, equipment, set-up, and related services (food, beverages, fees).
Request supplies that are maintained in bulk by Facilities such as paper, letterhead, envelopes, etc.
Please use this service if you're receiving SPAM messages, are getting emails bounced back for emails you know exist, or require confirmation about the delivery of an email.
The service I need is not listed in the Service Catalog.
Request a key to a campus space. Keys should not be transferred between employees; keys should only be provided by and returned to Facilities.
Request help with a form that is not functioning correctly, displaying incorrect information, or is being misrouted.
Report suspicious activity to Information Technology Services for further investigation to determine whether a security risk has been identified.
VPN access may be available to authorized personnel. If you would like to request access, use the form attached to this service