Request a Software Phone (Softphone)


A software phone, or softphone, is software that enables your Massasoit-issued computer to function comparably to your desk handset. You will be able to make and receive calls from your primary extension, receive calls to any hunt group of which you are a member, and be able to access your voicemail. Some special configurations on your handset - such as bridged appearances - are not currently supported by softphones. Outbound calls will display 'Massasoit CC' on the caller ID.

Click on "Request Service" on the right to enter a request.

Available To

This service can be requested by staff and faculty. Please note that in order to use a softphone you must have:

  • an existing phone extension (click here to request a phone extension), AND EITHER:
    • a Massasoit-issued Windows-based laptop and a VPN account (click here to request a VPN account),


  • a personal or college-owned Android smartphone or a college-owned iPhone
Request Service


Service ID: 42864
Thu 4/2/20 1:50 PM
Wed 6/10/20 8:12 AM