FAQ - Logging in and the MyMassasoit Portal

Commonly asked questions

Account creation & logging in

1. As a new student, how do I create my account or know what my email and password are?
2. How do I reset my password?
3. I just registered for courses. Why can't I log in?
4. I'm a former Massasoit student and haven't taken classes for a while. My login isn't working. What do I do?
5. I just logged in and it says "More information required" then it tells me to scan a QR code. How do I get through this and log into my account?
6. How do I get onto the Wi-Fi at the college?

Navigating the Portal and Massasoit services

1. How do I get into my student email?
2. How do I register for courses?
3. Where do I go to pay for my classes?
4. Where can I access the bookstore?
5. Where can I find more information about the Massasoit Libraries?
6. How do I get in touch with Student Central or my advisor?
7. Can I get Microsoft Office from the college? If so, how?

Accessing your courses

1. Where do I go to get into my class assignments and materials?
2. How do I access my class's Zoom call?
3. My test/quiz requires Respondus LockDown Browser. I've downloaded it but it's still not working. How do I take my test/quiz?

Answers

Account creation & logging in

As a new student, how do I create my account or know what my email and password are?

• Shortly after your account is created, the college sends an email to the personal email address in your student records containing all the information you need for your first login. It'll tell you your Massasoit email address, give you a temporary password, and include some instructions to get you going. 
• Be sure to check your spam/junk/clutter folders for this email! Some email services are set up to automatically delete spam emails after a certain period of time, which could mean that our email with your account information was lost. 
• If you have trouble finding our email or using the information in it, you can always contact the ITS Help Desk and we'll be happy to help you log into your account.
• Click here to return to the list of questions.

How do I reset my password?

• You can reset your password using the following methods:
  • Click "Forgot password" on the MyMassasoit Portal login page. To access this link, you'll first need to enter your full Massasoit email address on the login page, then click Next. This method requires that you've set up at least 2 Multi-Factor Authentication methods on your account. If you haven't done that yet, you won't be able to reset your password with this method.
  • Log into the MyMassasoit Portal, then click on the 3-line menu  in the top-left -> My Account -> Change Password.
  • Contact the ITS Help Desk. The Help Desk can always reset your password over the phone or in-person after verifying your identity.
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I just registered for courses. Why can't I log in?

• Massasoit accounts are created once a student registers for courses or gets admitted to the college, and it takes a bit of time for it to fully process. If you were just admitted or just registered for courses, give the system 24 business hours to fully process before trying to log in.
• If it's been longer than 24 hours since you were admitted or registered, check your personal email address that you provided while applying or filling out paperwork for the college. Check your inbox and spam folders to see if there's an email from Massasoit containing your first-time login details.
• If it's been longer than 24 hours and you don't have an email from us or your login isn't working, contact the ITS Help Desk  and we'll be happy to help you get logged in or investigate what might be causing an issue.
• Click here to return to the list of questions.

I'm a former Massasoit student and haven't taken classes for a while. My login isn't working. What do I do?

• Massasoit student accounts are automatically disabled after 2 years of not being registered for courses. A short time after the account gets disabled, it will be deleted.
• Former students who wish to return and register for courses at Massasoit should reach out to the Advising, Career & Transfer Center to be re-admitted. Once the ACT Center has re-admitted you and helped you get registered for courses, your account will be automatically reinstated within 24 hours from the time of registration. 
• Former students who are not looking to register for courses but wish to log into their Massasoit account after it has been disabled should contact the ITS Help Desk. The ITS Help Desk can submit a ticket for disabled accounts to be temporarily re-enabled; however, if it has been enough time for your account to be deleted, we unfortunately cannot provide access to your account.
• For more information about our policy and procedure for disabling student accounts, see our article here.
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I just logged in and it says "More information required" then it tells me to scan a QR code. How do I get through this and log into my account?

• Upon logging into your Massasoit account, you will be prompted to set up Multi-Factor Authenticaiton (MFA) methods. This is the "More information required."
• When the MFA prompt comes up, it will start the process for setting up the Microsoft Authenticator app by default - this is what the QR code is provided for.
  • While this is the default method that comes up, you don't have to use the authenticator app method if you'd prefer not to. Simply click on the "I'd like to set up a different method" button in the bottom left and you'll be able to set up a phone number and/or email address.
• For full instructions on setting up your MFA methods, see our first-time setup article here.
• For more information on MFA in general, see our MFA FAQ article here.
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How do I get onto the Wi-Fi at the college?

• Massasoit has two Wi-Fi networks: Massasoit Guest and Massasoit Secure. Students and employees at the college with an active Massasoit account should use the Massasoit Secure network.
• When connecting to the Massasoit Secure network, you will be prompted to log in with your Massasoit username (not full email address) and password.
• For step-by-step instructions to connect to our Massasoit Secure network including screenshots, see our article here.
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Navigating the Portal and Massasoit services

How do I get into my student email?

• Your student email can be found in the MyMassasoit Portal. Once you're logged in, look for the Launchpad and click on "Massasoit Gmail."
• Massasoit student emails are hosted by Gmail. You can access your student email by navigating to Gmail or Google's website and logging in there as well.
• You can access your student email on your phone with the Gmail app. For instructions on how to do that, see our article here.
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How do I register for courses?

• To register for courses, log into the MyMassasoit Portal and click on "Student Self-Service" in the Launchpad. On that page, click on "Registration" in the menu on the left side of the page.
• The Student Self-Service link in the Launchpad is your one-stop-shop for any registration and financial information. You can go there to register, see your schedule, make payments, and more.
• If you need technical help with registering for courses, such as due to a hold on your account, you should contact the Registrar's Office, located in Student Central.
• If you need help with navigating which classes you should take or what path you should follow for your degree/program, you should contact the Advising, Career & Transfer Center.
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Where do I go to pay for my classes?

• To make a payment, log into the MyMassasoit Portal and click on "Student Self-Service" inside the Launchpad. On that page, click on an option to make a payment or set up a payment plan in the menu on the left side of the page.
• The Student Self-Service link in the Launchpad is your one-stop-shop for any and all registration and financial information. You can go there to register, see your schedule, make payments, and more.
• If you're able to log into the Portal but need help with making making a payment, you should contact Student Accounts, located in Student Central.
• If you're able to log into the Portal but need help with financial aid, you should contact Financial Aid, also located in Student Central.
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Where can I access the bookstore?

• The bookstore is fully online. You can find our page with more information about it here.
• The bookstore can be found directly at MassasoitStore.com.
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Where can I find more information about the Massasoit Libraries?

• The Massasoit Library website can be found at Library.Massasoit.edu.
• Click here to return to the list of questions.

How do I get in touch with Student Central or my advisor?

• You can find information about Student Central on their page here.
• You can find information about advising and the ACT Center on their page here.
• Click here to return to the list of questions.

Can I get Microsoft Office from the college? If so, how?

• Yes! Massasoit offers Microsoft Office 365 for free for active students and employees. You can use this link to log into your Massasoit account and get to the download page.
• You can find step-by-step instructions on how to download Office 365 in our article here.
• The Office 365 applications can also be accessed online (for free for active students and employees) at this link without the need to download it. Simply log in with your Massasoit account.
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Accessing your courses

Where do I go to get into my class assignments and materials?

• Most of the time, Massasoit classes can be found online on Canvas. To get there, log into the MyMassasoit Portal and click on "Canvas" inside the Launchpad.
• Once you're on Canvas, you should see all the courses you're registered for on the Dashboard.
• If you run into issues using Canvas, you should reach out to your professor or Canvas's support team. Canvas support can be reached at 855-205-4238. They also have a live chat option if you click on "Help" in the left side menu once you're logged into Canvas. 
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How do I access my class's Zoom call?

• Typically, your professor will either post a link to a Zoom meeting on the course's Canvas page, or they will send you an email containing the link.
• If you have a scheduled Zoom meeting approaching for a class and you don't have a link for it, you should reach out to your professor for more information.
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My test/quiz requires Respondus LockDown Browser. I've downloaded it but it's still not working. How do I take my test/quiz?

• Respondus LockDown Browser is an internet browser, similar to Google Chrome or Safari, which is used to limit students' ability to use resources on their computer while taking a test. 
• If your test is saying that you need to use LockDown Browser over and over again even though you've tried to download it, follow these steps:
  • On Windows computers and Macs, make sure that you're starting off by accessing Canvas using LockDown Browser. This means opening the LockDown Browser program on your computer instead of opening Google Chrome, Safari, or any other browser. On Windows, open up the Start Menu and search for "Lockdown" to find it. On Mac, you can find it in the Launcher/Launchpad in your dock.
  • If you're using a Chromebook, LockDown Browser should be installed as a Chrome extension. It should kick in automatically when you navigate to a test in Canvas.
  • Once LockDown Browser opens, it will  prompt you to log in with your Massasoit account and bring you straight into Canvas. From there you can take your test inside LockDown Browser.
• For more information and instructions on using LockDown Browser, see our article here.
• If you need more help with LockDown Browser, please contact the ITS Help Desk.
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