Information Technology Services Help Desk

The ITS Help Desk is here to make your experience using technology and online services at Massasoit secure, convenient, and reliable. 

Ways to Contact Us

College students, faculty, and staff can get help in four ways:

Via Massasoit ITS Service Portal

  • Here on the Massasoit ITS Service Portal, we have an ever-growing Knowledge Base full of instructions articles, tips & tricks guides, and solutions for common questions and problems. Try searching for the service or issue you have a question about or browsing the Knowledge Base to find the information you need.
  • For specific inquiries or service requests, check out the Service Catalog to submit a ticket.

In Person

  • The Help Desk, located at T544 (Technology Building room 544) has recently opened its doors again for full in-person support during our business hours of Monday-Friday 8am-6pm.
  • No appointment is required. Simply walk in and let us know what you need help with.
  • At this time, according to Massasoit Community College's policy, masks are required to be worn inside the help desk.

By Telephone -  x1139

  • Telephone support is available at x1139 Monday through Friday 8am-6pm.

By Email - helpdesk@massasoit.mass.edu

Please note that we are funded through the Technology Fee assessed to all students with the purpose of providing technical support to the college and its constituents. We are regretfully unable to provide support to users who have no current Massasoit affiliation.

Services We Offer

The ITS Help Desk offers full support for Massasoit-owned devices and services. 

  • Software troubleshooting
  • First-level Ethernet and wireless network support
  • Virus and spyware removal
  • Backups and data transfers
  • Account support for all currently-affiliated persons
  • Education about personal-computing best practices

Our services are available only to current Massasoit students, faculty, and staff, except as noted.

Details

Article ID: 49634
Created
Tue 3/6/18 1:46 PM
Modified
Wed 10/6/21 10:40 AM