Overview
The guide below should walk you through the required steps to follow once MFA is enabled on your account. For other questions about MFA, please see our FAQ about Multi-Factor Authentication: Multi-Factor Authentication FAQs (MFA)
Initial Registration
1. Sign in with your Massasoit email address and password
2. You will be prompted that more information is required, click Next
3. To set up the Microsoft Authenticator App, click Next. If you have a mobile device, this is the recommended method for ease of use. If you don't have a mobile device, you can skip the Microsoft Authenticator Setup section by clicking on I want to set up a different method and selecting Phone and and then follow instructions in the Telephone Setup section beginning at Step 9.
4. Depending on your mobile device's operating system, install the Microsoft Authenticator app
5. After you have installed the Microsoft Authenticator app, click Next to set up your account.
6. Open the Microsoft Authenticator app on your phone, click "+" to add an account. Choose Work or school account, then choose the Scan a QR code option to scan the QR code. After you have scanned the QR code, click Next.
7. An "Approve sign-in" notification should now have been sent to your phone, along with a number to type in. Type in the number from the screen and tap Approve.
8. Microsoft Authenticator has now been set up! Click Next to continue on to Telephone Setup. If you prefer to not setup the telephone method, you can skip it and go the Email Setup section and continue at Step 16.
9. Enter your phone number and select the method you would like to use for your phone: Text me a code or Call me. Text me a code is recommended if you have a mobile device, but for home phones Call me can be used.
10. If you selected Text me a code you should have received a 6-digit code via SMS to verify your number. If you selected Call me then you should receive a call from Microsoft asking you to hit # to verify.
15. Your phone has now been registered. Click Next to complete. If you have only setup the telephone method, and would prefer to not setup the authenticator app method, you can go the Email Setup section and continue at Step 16.
16. If you do not wish to setup both the mobile app and telephone, select I want to set up a different method and choose Email from the drop down. This option will only be present once either Microsoft Authenticator or a telephone has been added.
17. Type in a personal email address you would like to use and hit Next to send an email verification. This email must be a non-Massasoit email address.
18. Log into your personal email to retrieve the 6-digit code you were sent and enter it here, and then hit Next to complete.
19. Authentication methods have now been added and your now ready to use MFA on your account.
