How to Reset Your MyMassasoit Password

Issue

  • I would like to reset my MyMassasoit Portal password.
  • I'm having trouble logging in.

Resolution

Reset your forgotten or expired password

  1. Navigate to the MyMassasoit Portal log-in page.
  2. Click on 'Reset/Forgot Password' located underneath the Login button.
  3. Enter your username and click 'OK.'
  4. Answer your previously set up security questions. You may skip questions you don't remember the answer to but must answer three correctly.
  5. Make sure to highlight and copy the provided temporary password, then click on 'Change generated password.'
  6. Type in a new password and verify it. It must adhere to the following requirements:
    • It is case-sensitive.
    • It must not match a previously used password.
    • It must contain at least 8 characters.
    • It cannot contain your name.
  7. Click 'OK' to change the password. If it is successful, you will see a green checkmark with a message saying you have reset your password. You will also receive an email from MyMassasoit stating you have reset your password. 
  8. Click on the Massasoit Community College logo at the top left to navigate to the Portal's home page.

Change your current working password

  1. Log in to the MyMassasoit Portal.
  2. Click on 'Password Settings' in the top right corner of the page near your name and picture
  3. Scroll past the security question options and type in a new password and verify it. It must adhere to the following requirements:
    • It is case-sensitive.
    • It must not match a previously used password.
    • It must contain at least 8 characters.
    • It cannot contain your name.
  4. Click the 'OK' button below the password forms.
  5. If the reset is successful, you will see a green checkmark with a message saying you have reset your password. You will also receive an email from MyMassasoit stating you have reset your password.

Details

Article ID: 49307
Created
Wed 2/28/18 3:12 PM
Modified
Wed 8/18/21 12:45 PM