How to Reset Your Massasoit Password

Question

• How do I reset my password for the MyMassasoit Portal or Canvas?
  
  
   

Resolution

• If you know your password and are able to log in but want to change your password, click here for instructions.

• If your password isn't working or you've forgotten your password, use our Self-Service Password Reset page to create a new password for your account.
   

Reset Your Password
Use this button  to get to our Password Reset page, or
click "Can't access your account?" on the MyMassasoit Portal login page.
 

Using Self-Service Password Reset
 

1. On the Password Reset page, enter your full Massasoit email address, then enter the characters shown in the verification picture and click Next.
    
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2. When asked "Why are you having trouble signing in," select I forgot my password, then click Next.
    
3. Complete two verification methods by selecting a method on the left and following the prompts to the right.
    
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4. Once you've verified two methods, you'll be prompted to create a new password.
    
   • Your new password must be at least 8 characters long and be different from a previous password.
      
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Your password has now been reset and you are all set!

Able to log in already and want to change your password?
 

If you are able to log into the Portal but would like to reset your password, follow these instructions:
 

1. Log into the MyMassasoit Portal and click on the 3-line menu  in the top left corner of the page, then click on "My Account."
    
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2. In the Account Settings section, click on "Change Password."
    
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3. Confirm your old (current) password, then type in a new password and confirm it. 
    
   • Your new password must be at least 8 characters long and be different from a previous password.
      
4. Once you click Submit, the page will let you know if your password has been reset successfully or if you need to enter a different password based on the requirements. 

More information

• Need more help?
  • The ITS Help Desk is happy to reset your password for you if you have any trouble using the methods in this article. For additional help with resetting your password, please contact the ITS Help Desk. 
     
• Having trouble creating your new password?
  • When creating a new password, you may see a message saying your "we've seen that password too many times" or that the password doesn't meet your organization's requirements. In those cases, be sure to try a more secure password. For more information and some tips on creating a secure password, check out our article here.
     
• Password requirements & expiration
  • For more information about our password requirements and how often they expire, check out our article here.
     
• Resetting other passwords
  • Following the instructions in this article will get you into most systems, such as the MyMassasoit Portal, Canvas, WiFi, computers on-campus, and more.
  • Some passwords are separate from your MyMassasoit Portal password, for example:
    • Massasoit Campus Store (Book Store) - click here for their password reset
    • HR/CMS - use "Forgot password" or contact Payroll
    • Book/class websites such as Pearson