What is Self-Service Password Reset (SSPR)?
Self-Service Password Reset (SSPR) is a Microsoft service that allows users who have forgotten their account password or been locked out by too many failed login attempts to unlock their account or reset their password if needed.
Two authentication methods must be set up in order to reset your password.
What Authentication Methods are Available?
- Mobile App (Microsoft Authenticator)
- Mobile app notification -- With this option, you will receive a prompt from the Microsoft Authenticator app as a second form of authentication
- Mobile app code -- With this option, you can retrieve a six-digit code from the Microsoft Authenticator app.
- Telephone
- Text message to a mobile phone -- When a second authentication factor is required, you can have a six-digit code texted to your mobile phone.
- Voice call to any phone number -- With this option, you will receive a voice call when a second authentication factor is required and can respond by pushing # on the phone keypad when prompted.
- Email
- With this option, you will receive an email that includes a six-digit code. You cannot use your Massasoit email as your authentication email. You can use any other personal email you have access to.
Initial Registration
1. Sign in with your Massasoit email address and password
2. You will be prompted that more information is required, click Next
3. To set up the Microsoft Authenticator App, click Next. If you have a mobile device, this is the recommended method for ease of use. If you don't have a mobile device, skip the Microsoft Authenticator Setup section and follow instructions in the Email Setup section to setup a personal email address instead, beginning at Step 9.
4. Depending on your mobile device's operating system, install the Microsoft Authenticator app
5. After you have installed the Microsoft Authenticator app, click Next to set up your account.
6. Open the Microsoft Authenticator app on your phone, click "+" to add an account. Choose Work or school account, then choose the Scan a QR code option to scan the QR code. After you have scanned the QR code, click Next.
7. An "Approve sign-in" notification should now have been sent to your phone. Tap Approve.
8. Microsoft Authenticator has now been set up! Click Next to continue on to Telephone Setup. Please skip over the Email Setup section and continue at Step 12.
9. If you do not have a mobile device, or do not wish to install the Authenticator app, select I want to set up a different method and choose Email from the drop down.
10. Type in a personal email address you would like to use and hit Next to send an email verification. This email must be a non-Massasoit email address.
11. Log into your personal email to retrieve the 6-digit code you were sent and enter it here. Click Next to continue on to Telephone Setup.
12. Enter your phone number and select the method you would like to use for your phone: Text me a code or Call me. Text me a code is recommended if you have a mobile device, but for home phones Call me can be used.
14. If you selected Text me a code you should have received a 6-digit code via SMS to verify your number. If you selected Call me then you should receive a call from Microsoft asking you to hit # to verify.
15. Your phone has now been registered. Click Next.
16. SSPR is now Complete!
Updating Authentication Methods
To update or change any of your authentication methods, either click here, or in MyMassasoit go to My Account > My Account > Account Settings > Update Authentication Methods.
