How to Connect to a Shared Xerox Department Printer

Summary

Guide on adding a shared network printer to your computer.

Body

Issue/Question

How do I add a printer to my computer?
My department/office/building has a common printer and I'd like to use it.

Resolution

Note: This article does not contain information on how to solve an issue with a printer not working as intended or appearing offline on your computer. Though removing and re-adding the printer is a good troubleshooting step, this may not solve your issue. Please contact the ITS Help Desk for support with any printing issues.

This article details how to set up a shared Xerox department printer. For instructions on how to set up a desktop printer in your own office, click here. Setting up a non-shared desktop printer differs greatly from setting up a shared Xerox printer.

Only Massasoit-owned devices can be used to follow these instructions and set up a department/building Xerox printer. Personal devices cannot connect to our secure networked printers.

Mac

Please contact the ITS Help Desk for assistance with installing a printer on Mac. You can submit a ticket directly to ITS using the Service Catalog or contact the ITS Help Desk via phone at (508) 588-9100 x1139 or email at helpdesk@massasoit.mass.edu.

Windows 10 & 11

In the Start Menu at the bottom of your screen, you'll see a Search bar. Type \\printserver into the search bar, and press Enter.
- Note: The slashes used here are backslashes and are located on the keyboard above the enter key.
This will open a list of printers you can connect to, named after the room they're located in. Once you've found the printer you want to use, double-click on it.
Upon double-clicking a printer, a window will come up saying connecting to the printer. It will also say it's looking for and downloading drivers. Give it a few seconds to complete the process.
Once the printer has been connected, a window will open showing the printer's print queue. It will most likely be blank, like shown below. When you see this window, the process is complete and you have successfully set up the printer. You may close this window and proceed to use the printer normally.