Outlook: Using a Delegated Email Account

Issue/Question

• How do I access a delegated email account in O365/Outlook?

Resolution

Once a shared mailbox has been created and you have been delegated access to it, there are two methods available for you to access and use it: through either the Desktop version of Outlook or the version of Outlook that's available on the web through O365.

Desktop Outlook

• Once you have been delegated access to the mailbox, it should now show up automatically in the lower left-hand corner of Outlook as an additional mailbox. As permissions can sometimes take a while to propagate here, you may have to wait one to two hours here after receiving notice from IT that you've been given access.
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• Sending email from the account
  •  Open up a new email, go to the "Options" tab, and make sure "From" is selected. After that has been enabled, select "Other Email Address" from the new "From" dropdown that's presented.
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  • In that dialog box, select "From" once more, which should then give you the ability to search for the email address you'd like to send email as. Search for the account, select it in the search results, and then hit "OK".
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  • From here on out the email address will be saved as an additional from address you can use whenever sending emails (so these steps will only need be done once)

Web Outlook

• Log on to the portal (https://my.massasoit.mass.edu) and click on Outlook from Launchpad on the left, which should bring you into the Outlook on the web.
• Once Outlook has opened up there, click on your user icon in the upper right-hand corner and select "Open another mailbox"
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• From there, search for the mailbox you would like to open, and after selecting it click "Open"
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