Multi-Factor Authentication (MFA): Common Questions & Answers

What is Multi-Factor Authentication (MFA)?

Multi-factor authentication (MFA) is an added layer of security that verifies your identity using more than just your username and password. You may also know it as two-step or two-factor verification—these terms all refer to the same process. It strengthens your account security, because it requires more than just one way to get into your account, like an extra lock on a door with a different key.

While logging into your Massasoit account, you’ll be prompted to complete an additional step of authentication. This extra step is required in order to sign in only when accessing services from off-campus. If you’re signing in while connected to the on-campus secure network, MFA is not required.
 

What Authentication Methods are Available?

Primary Methods

These methods will help you sign into your Massasoit account:

• Mobile App (Microsoft Authenticator)
  We recommend using the official Microsoft Authenticator app for the smoothest experience.

  • App Notification

    • Receive a prompt from the Microsoft Authenticator app to approve your sign-in.
      
      - or -

  • App Code

    • Use a six-digit code generated by the app.
       

• Passkey

  • A passkey is set up on your device and can replace a traditional password. It's faster and more secure than using a password.
  • You can also use the Microsoft Authenticator to create a passkey.
     

• Physical USB or NFC Security Key (example: Yubikey)

  • A physical security key plugs into your computer and is used along with a unique PIN. This is a good option if you don't have access to a mobile device.
     

Secondary/Backup Methods

These methods can't be used to log in, but can be used while resetting your password on the MyMassasoit Portal.

• Phone Number

  • Text Message

    • Receive a six-digit code via text message to your mobile phone.

  • Voice Call

    • Receive a voice call to any verified phone number (including landlines). You'll be prompted to press # to confirm your identity.

• Personal Email Address

  • Receive a six-digit code sent to your personal (non-Massasoit) email address.

  • Important: This option is only available for account recovery, not for login authentication.

  • At this time, this backup method is not yet available for employee accounts - but it will be supported in the future.
    
     

How Many Authentication Methods Do I Need to Setup?

• Students are required to register at least two of the available authentication methods when signing in for the first time. 

• Employees need to register at least one primary authentication method.

We recommend setting up more than one method if possible, so you have a backup in case you lose access to your primary method (e.g., if you change phones).

 

How Do I Set Up MFA?

When you sign into your Massasoit account for the first time, you'll be prompted to set up your multi-factor authentication (MFA) method(s). You'll also see this prompt if you've contacted ITS to have your MFA settings reset.

For step-by-step instructions - including screenshots - please see our guide: MFA - Initial Multi-Factor Authentication Setup.

 

How Do I Change My Authentication Methods After They've Been Setup?

To update your authentication methods - such as adding a new phone number or switching to a different app - follow the steps in our guide: MFA - Verify & Change MFA Methods.

Note: You must be able to log in and authenticate using your current method(s) to make changes.

If you're unable to sign in (for example, due to getting a new phone), please contact the ITS Help Desk for assistance resetting your MFA settings.

 

What If I Don't Have a Cellphone or Mobile Device?

If you don’t have access to a mobile device, you can use a physical security key as an MFA method. These keys - such as those made by Yubikey - plug in like a USB flash drive and can be used for secure sign-in with a PIN.

Note: Security keys must be purchased separately.
 

For Students

If you're unable to afford a security key, you may request an accommodation through the Dean of Students office.

• To apply, please complete this request form.

• For questions about the process, contact the Dean of Students office at 508-588-9100 extesnsion 1402.

Once you have your key, stop by the ITS Help Desk in FA456 in the FA building so we can enable it on your account.

 

For Employees

Employees may request a Yubikey directly from ITS using this request form.

Once you have your key, stop by the ITS Help Desk in FA456 in the FA building so we can enable it on your account.

 

How can I get help?

If you have questions about multi-factor authentication (MFA) or are having trouble logging in, the ITS Help Desk is here to help. We can assist with resetting your MFA methods, adding or updating a phone number, and troubleshooting any sign-in issues.
 

Contact us:

•  Located in: the Fine Arts building on the Brockton campus, room FA456

•  Phone: 508-588-9100 extension 1139

•  Email: helpdesk@massasoit.mass.edu

•  Business hours: Monday-Friday 8am-5pm