This article will show you how to block an external phone number in Ring Central.
Before accessing the attached PDF with your step by step instructions, there are a few things to keep in mind if you decide to use this feature.
- This feature is an all or nothing option. If you are choosing to block a number, you will not receive calls, faxes, or text messages. At this time there is no way to limit number blocking to a specific function.
- You can only use this feature to block external phone numbers. Internal extensions cannot be blocked.
- If a user blocks a number, it is only applied to the extension where they are logged in.
A few more useful facts about this feature are:
- The user who added a number to its blocked list can still call and send faxes to a blocked number.
- The user who added a number to its blocked list will be unable to send a text message to a blocked number and will get an error message Message not delivered. The recipient number is not valid.
- The blocked number will NOT get any message or indicator that the text message sent to the user/ extension is blocked/not sent.