Summary
This article explains how to block an external phone number in RingCentral and outlines key limitations of the feature. Blocking is all-or-nothing (calls, texts, and faxes), applies only to external numbers and the user’s own extension, and prevents incoming contact while still allowing outgoing calls and faxes (but not texts) to the blocked number
Body
This article will show you how to block an external phone number in Ring Central.
Before accessing the attached PDF with your step by step instructions, there are a few things to keep in mind if you decide to use this feature.
- This feature is an all or nothing option. If you are choosing to block a number, you will not receive calls, faxes, or text messages. At this time there is no way to limit number blocking to a specific function.
- You can only use this feature to block external phone numbers. Internal extensions cannot be blocked.
- If a user blocks a number, it is only applied to the extension where they are logged in.
A few more useful facts about this feature are:
- The user who added a number to its blocked list can still call and send faxes to a blocked number.
- The user who added a number to its blocked list will be unable to send a text message to a blocked number and will get an error message Message not delivered. The recipient number is not valid.
- The blocked number will NOT get any message or indicator that the text message sent to the user/ extension is blocked/not sent.