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This article explains how to block an external phone number in RingCentral and outlines key limitations of the feature. Blocking is all-or-nothing (calls, texts, and faxes), applies only to external numbers and the user’s own extension, and prevents incoming contact while still allowing outgoing calls and faxes (but not texts) to the blocked number

This article provides users with a basic overview of what RingCentral call queues are and how they work. It explains how users can turn queue calls on or off, answer calls using different RingCentral apps, and understand their role as a queue member. It also outlines what tools are available to view call activity and clarifies which tasks are handled by managers rather than end users.