Body
Issue/Question
- The information on my Massasoit student account is outdated. How do I update my name?
Resolution
Correcting your name in your Massasoit student records as well as your username and email address is a process that involves multiple departments:
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Contact Student Central.
- Firstly, Student Central will need to update your student records to reflect your correct, up-to-date name.
- You can reach Student Central for help with this via email at studentcentral@massasoit.mass.edu or by phone at 508-588-9100 extension 1949.
- Student Central can update your student records for any other personal information as well, such as your home address or phone number.
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Contact the ITS Help Desk.
- Once your student records have been updated with your correct name, ITS can kick off the process to update your username and email address to reflect it.
- You can reach the ITS Help Desk for help with this via email at helpdesk@massasoit.mass.edu or by phone at 508-588-9100 extension 1139.
- ITS does not have the ability to make changes to any student records.
Note: Student Central must be contacted first in this process. The ITS Help Desk cannot make any changes to usernames/email addresses until after the name change has been completed by Student Central.