Create or Modify Voicemail Greeting

Issue

• ITS implemented a new phone system and I would like to record a new voicemail message.
• I am a new hire and I would like to set my voicemail greeting.
• I would like to set up (or change) the greeting for a department mailbox.
• I'll be out of office and would like to set up an out of office greeting.

Resolution

If you have not yet set it up yet, you will need to create a passcode for use with your voicemail.

Setup a New Passcode for First Time Use

1. Press the Voicemail envelope button on your desk phone.
   1. If setting up a greeting for another mailbox (such as department mailbox), enter *17 instead. When prompted, enter the extension of the mailbox you wish to set up. The initial passcode will be #.
2. Set your new Voicemail passcode. The passcode must be at least six digits.
   1. If you are unable to set your Voicemail passcode or you need further assistance, use our Voicemail Password Reset service.

Record a New Greeting

1. Press the Voicemail envelope button on your desk phone.
2. Select the Greeting
3. Press Record to begin recording your greeting.
4. When you're done recording, press Stop.
5. Press Listen to check your outgoing greeting. If you do not like what you recorded, please repeat steps 3, 4, and 5 until you like what you hear.
6. When done select Submit to save and publish your new greeting.